Privacy Policy

When you request a quote or book a service, we collect the information you provide directly: your name, phone number, email address, home address, and details about your home and cleaning preferences.

When you browse our site, we may collect basic usage data such as pages visited and general location, used only to understand how people find and use our services.

We use your information to provide and schedule cleaning services, respond to inquiries, send appointment reminders, and process payments.

With your consent, we may also use your contact information to share occasional updates, offers, or service reminders. You can opt out of these at any time by replying "stop" to any text or emailing us at hello@puracasaclean.com.

We do not sell your personal information. We share it only with the Pura Casa team members assigned to your clean, and with trusted service providers (such as scheduling and payment processors) who help us run our business.

We may disclose information if required by law, or to protect the safety of our clients and team.

We retain client information for as long as needed to provide our services and maintain accurate business records. You can request that we delete your information at any time, subject to any legal record-keeping requirements.

You can request to access, update, or delete the personal information we hold about you at any time. To make a request, contact us at hello@puracasaclean.com or (323) 435-0731.

Our website may use basic cookies and analytics tools to understand site traffic and improve the experience. These tools do not collect sensitive personal information.

We may update this policy from time to time. The latest version will always be available at https://puracasaclean.com/privacy, and significant changes will be noted with an updated date below.

If you have questions about this policy or how your information is handled, reach out to us at hello@puracasaclean.com or (323) 435-0731.